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          Pink and white on palette in studio Lesley Koenig
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FREQUENTLY ASKED QUESTIONS > CLICK HERE FOR ANSWERS TO QUESTIONS

CLICK HERE FOR ANSWERS TO QUESTIONS


WHEN WILL THE ORDER ARRIVE

Original paintings and reproductions will typically arrive between 5 and 15 business days after you place your order (US).  For more information about shipping and returns, please refer to the sections, "Returns and Exchanges" and "Shipping and Returns".

MATERIALS

My work is created using high grade professional artist materials.  The surfaces I use are archival and expertly prepared to accept the materials I use. The finished art is protected with professional artist grade sealants and varnishes.  You can be assured that your purchase is durable and with normal care will stand the test of time.  

COMMISSIONS

There is a surcharge on commissioned paintings, the percentage depending on the size and urgency of the request.  This is done under a signed contract detailing the particulars.   A non-refundable 50% upfront deposit is due before work is begun.  The balance is due upon delivery.  Service for additional edits will be billed according to the extent of the work requested.  Please contact me with details to schedule your request:  https://www.lesleykoenigstudio.com/contact

RETURNS AND EXCHANGES

Originals:

If you are not completely satisfied, please contact me by email:  cs@lesleykoenigstudio.com within 48 hours of receipt of purchase.  Upon confirmation of refund/exchange request, please return the item in original protected packaging.  Customer is responsible for return shipping charges.  A refund will be issued on the item only, minus the shipping charges when order was placed.  Refund will be issued upon receipt of the package if returned within 14 days of my confirming your refund/exchange.   In the case of bonuses or free gifts offered with a purchase, the free gift will be issued immediately after it's clearly established the customer is not returning the original purchase that qualified for the gift.

Reproductions:

The reproductions of my paintings are managed by Graphik Dimensions, one of the most highly respected Print on Demand companies in the industry.  This is their policy:

Shipping & Returns

Graphik Dimensions Lab ships worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination.

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows*:

The Contiguous 48 States

Order Total Standard Delivery
up to $7.50 $10.50
$7.51 - $25.00 $15.50
$25.01 - $50.00 $19.95
$50.01 - $75.00 $22.95
$75.01 - $100.00 $25.95
$100.01 - $125.00 $29.95
$125.01 - $150.00 $32.95
$150.01 - $175.00 $36.95
$175.01 - $200.00 $38.95
$200.01 - $225.00 $40.95
$225.01 - $250.00 $42.95
$250.01 - $275.00 $45.95
$275.01 - $300.00 $46.95
Over $300.00 Add 18%

HI, AK, PR, VI & GU

Order Total Standard Delivery
Varies $38.00 min or 45%

Shipment via UPS, FedEx or USPS only. $38 Minimum charge.

APO & FPO

Order Total Standard Delivery
Varies $12.00 min or 35%

Shipment via USPS only. $12 Minimum charge.

Rolled Print Only Pricing for Contiguous 48 States

Order Total Standard Delivery
up to $25.00 $10.75
$25.01 - $50 $13.75
$50.01 - $75 $15.75
$75.01 - $100 $19.50
Over $100 30%
 

 


 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not completely satisfied, please contact me by email: cs@lesleykoenigstudio.com within 48 hours of receipt of purchase. Upon confirmation of refund/exchange request, please return the item in original protected packaging. Customer is responsible for return shipping charges. A refund will be issued of the item only, minus the shipping charges when order was placed. Refund will be issues upon receipt of the package if returned within 14 days of my confirming your refund/exchange. In the case of bonuses or free gifts offered with a purchase, the free gift will be issued immediately after it's clearly established the customer is not returning the original purchase that qualified for the gift.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

My work is created using high grade professional artist materials. The surfaces I use are archival and expertly prepared to accept the materials I use. The finished art is protected with professional artist grade sealants and varnishes. You can be assured that your purchase is durable and with normal care will stand the test of time.

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