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  • 
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          Pink and white on palette in studio Lesley Koenig
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FREQUENTLY ASKED QUESTIONS > CLICK HERE FOR ANSWERS TO QUESTIONS

CLICK HERE FOR ANSWERS TO QUESTIONS


MATERIALS

My work is created using high grade professional artist materials.  The surfaces I use are archival and expertly prepared to accept the materials I use. The finished art is protected with professional artist grade sealants and varnishes.  You can be assured that your purchase is durable and with normal care will stand the test of time.

COMMISSIONS

There is an upcharge on commissioned paintings, the percentage depending on the size and urgency of the request.  Such is done under a signed contract detailing the particulars and a non-refundable 50% upfront deposit with the balance due upon delivery.  Service for additional edits will be billed according to the extent of the work requested.  Please contact me with details to schedule your request.  info@lesleykoenigstudio.com

 

RETURNS AND EXCHANGES

Originals:

If you are not completely satisfied, please contact me by email:  cs@lesleykoenigstudio.com within 48 hours of receipt of purchase.  Upon confirmation of refund/exchange request, please return the item in original protected packaging.  Customer is responsible for return shipping charges.  A refund will be issued of the item only, minus the shipping charges when order was placed.  Refund will be issued upon receipt of the package if returned within 14 days of my confirming your refund/exchange.   In the case of bonuses or free gifts offered with a purchase, the free gift will be issued immediately after it's clearly established the customer is not returning the original purchase that qualified for the gift.

Reproductions:

The reproductions of my paintings are managed by Bay Photo, one of the most highly respected Print on Demand companies in the industry.  This is their policy:

Shipping & Returns

Bay Photo Lab ships worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows*:

Cart Total From To Shipping Charge*^ International Shipping Charge*^
$0.00 $49.99 $9.49 $11.86
$50.00 $149.99 $16.99 $21.24
$150.00 $199.99 $19.99 $24.99
$200.00 $249.99 $26.99 $33.74
$250.00 $499.00 $29.99 $37.49
$500.00 $999.00 $49.99 $62.49
$1,000.00 Plus $99.99 $124.99

^ Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur an additional charges

Large Size Products and Crating Policies

  • Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
  • Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
  • All additional Crate and Freighting Fees will be billed separately after processing your order.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

  • If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.
  • Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

Bay Photo Lab Return Policy

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact support@bayphoto.com with your order number for further instructions.

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are not completely satisfied, please contact me by email: cs@lesleykoenigstudio.com within 48 hours of receipt of purchase. Upon confirmation of refund/exchange request, please return the item in original protected packaging. Customer is responsible for return shipping charges. A refund will be issued of the item only, minus the shipping charges when order was placed. Refund will be issues upon receipt of the package if returned within 14 days of my confirming your refund/exchange. In the case of bonuses or free gifts offered with a purchase, the free gift will be issued immediately after it's clearly established the customer is not returning the original purchase that qualified for the gift.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

My work is created using high grade professional artist materials. The surfaces I use are archival and expertly prepared to accept the materials I use. The finished art is protected with professional artist grade sealants and varnishes. You can be assured that your purchase is durable and with normal care will stand the test of time.

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